Refund policy

Julbo gladly accepts returns of undamaged, unworn, like-new products for a refund within 30 days of purchase. We want you to feel completely confident in your eyewear—this is our way of making sure you find the perfect pair built to last a lifetime of adventure. A $10 shipping/restocking fee applies to help cover return shipping and processing. 

RETURNING YOUR PRODUCT:

* To initiate a return please fill out and submit the form HERE.

* A Return Authorization (RA) number is required to process your return.

RETURN DETAILS:

* $10.00 will be deducted from your refund for returns shipped using a Julbo issued return label.

* Your Julbo Sunglasses and/or goggles must be returned to us in new, unused condition and in the original packaging.

* Once we have your RA set up, we will issue a prepaid return label from FedEx. If you do not see that email within one business day after setting up your RA, make sure to check your spam/junk folder. 

* Customer is responsible for all return shipping costs.

* Once received at our warehouse, returns can take up to a week to be processed. Once processed you might not see the refund back to the original form of payment for another few business days. 

* Items purchased from any other online dealer other than Julbo.com are not eligible for returns. 

* Julbo does not offer exchanges. If you are looking to make an exchange for a recent purchase, you can return it and reorder something else at your convenience. 

* If you have any questions please email us at info@julbousa.com or call Customer Service at 800-651-0833.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@julbousa.com.