Julbo gladly accepts returns of undamaged, unworn, like-new products for a refund within 30 days of purchase. We want you to feel completely confident in your eyewear—this is our way of making sure you find the perfect pair built to last a lifetime of adventure. A $10 shipping/restocking fee applies to help cover return shipping and processing. Click below to start your return or exchange.
Julbo Lifetime Warranty
Julbo has proudly stood behind every product since 1888. Our Lifetime Warranty covers your sunglass frames for the lifetime of the product, guaranteeing against defects in materials or workmanship—and even frame breaks that happen during normal use. Click below for full details or to start a warranty claim.
FAQ
Commonly asked questions
What is the return policy?
We offer 30 day returns from the delivery date. Items must be returned in their original condition and within the 30 day return window.
Is there a return fee?
We charge a $10 return shipping fee on all orders. We can waive this fee if the product arrived defective or damaged. If that is the case, please email info@julbousa.com with images of the issue.
Can I cancel or change my order after it is placed?
We are unable to edit orders or cancel your order. Our team works very hard to ship orders as quickly as possible. Once you receive your order, you can process a return for a refund.
Can I change my shipping address or payment method after my order is placed?
We are unable to edit orders or payment methods once an order is placed. Any further questions, please contact our customer service team at info@julbousa.com.
What is the exchange policy?
We do not process exchanges. Since our system is not set up for exchanges, the easiest way to process an exchange is to process a return and place a new order.
How long does it take to process a return and receive a refund?
Returns should be processed in about 10 business days. It usually takes about a week to get the item delivered back to our warehouse and our team processes returns throughout the week. Once our team has inspected your item and has fully processed the return, the refund should hit your bank account in 1-3 business days depending on your financial institution.
Can I return my item to a store?
No, please use our return portal on the website to process a return. Local retailers are unable to process a return and refund for orders purchased on our website. If you have bought your item from a local retailer, you should return the item to that store.
How do I request a return label?
After you submit your return through our website, a return shipping label will be generated and sent to your email. If you are unable to find it, please check your spam or junk folder. We can not process returns that are not submitted through our return portal.