START YOUR RETURN HERE
* PLEASE READ THE FOLLOWING*
If you are not completely satisfied with your order from Julbo.com, you may return your order within 30 days of receipt.
Our extended holiday return window begins November 18th, 2024. All orders placed between 11/18 and 12/6 have until 1/6/2025 to initiate a return. Our standard return policy applies to orders placed outside this window.
* Julbo's return policy DOES NOT include RX eyewear *
Julbo 90-Day SuperFlow Pro Guarantee: Terms & Conditions
Eligibility:
- The 90-Day No-Fog Guarantee applies exclusively to Julbo ski & snowboard goggles equipped with SuperFlow Pro anti-fog technology and purchased ONLY through the Julbo website (julbo.us)
- The guarantee is valid for 90 days from the date of purchase as indicated on your receipt.
Guarantee Coverage:
- If you are unhappy with your SuperFlow goggles after regular use within the 30-day period, you are eligible for a replacement or a full refund.
- "Normal use" includes typical skiing, snowboarding, and related winter sports activities. Improper use or negligence that leads to fogging or damage is not covered by the guarantee.
- Proper cleaning and storage are required to prevent persistent fogging and damage.
RETURNING YOUR PRODUCT:
* To initiate a return please follow the link at the top of the page and fill out and submit the form.
* A Return Authorization (RA) number is required to process your return.
RETURN DETAILS:
* $8.00 will be deducted from your refund for returns shipped using a Julbo issued return label.
* Your Julbo Sunglasses and/or goggles must be returned to us in new, unused condition and in the original packaging.
* Once we have your RA set up, we will issue a prepaid return label from FedEx. If you do not see that email within one business day after setting up your RA, make sure to check your spam/junk folder.
* Customer is responsible for all return shipping costs.
* The return processing fee is waived if you choose to ship your return back yourself with your preferred carrier.
* Return Address: Julbo Returns (RA#123456789) 296 Avenue D Suite 10 Williston, VT 05495.
* Once received at our warehouse, returns can take up to a week to be processed. Once processed you might not see the refund back to the original form of payment for another few business days.
* Items purchased from any other online dealer other than Julbo.com are not eligible for returns.
* Julbo does not offer exchanges. If you are looking to make an exchange for a recent purchase, you can return it and reorder something else at your convenience.
* If you have any questions please email us at info@julbousa.com or chat our Customer Service team by clicking the blue chat bubble in the bottom right of your screen.
