START YOUR RETURN HERE
* PLEASE READ THE FOLLOWING*
If you are not completely satisfied with your order from Julbo.com, you may return your order within 30 days of receipt.
* Julbo's return policy DOES NOT include RX eyewear *
Julbo 90-Day SuperFlow Pro Guarantee: Terms & Conditions
Eligibility:
- The 90-Day No-Fog Guarantee applies exclusively to Julbo ski & snowboard goggles equipped with SuperFlow Pro anti-fog technology and purchased ONLY through the Julbo website (julbo.us)
- The guarantee is valid for 90 days from the date of purchase as indicated on your receipt.
Guarantee Coverage:
- If you are unhappy with your SuperFlow goggles after regular use within the 30-day period, you are eligible for a replacement or a full refund.
- "Normal use" includes typical skiing, snowboarding, and related winter sports activities. Improper use or negligence that leads to fogging or damage is not covered by the guarantee.
- Proper cleaning and storage are required to prevent persistent fogging and damage.
RETURNING YOUR PRODUCT:
* To initiate a return please follow the link at the top of the page and fill out and submit the form.
* A Return Authorization (RA) number is required to process your return.
RETURN DETAILS:
* $8.00 will be deducted from your refund for returns shipped using a Julbo issued return label.
* Your Julbo Sunglasses and/or goggles must be returned to us in new, unused condition and in the original packaging.
* Once we have your RA set up, we will issue a prepaid return label from FedEx. If you do not see that email within one business day after setting up your RA, make sure to check your spam/junk folder.
* Customer is responsible for all return shipping costs.
* The return processing fee is waived if you choose to ship your return back yourself with your preferred carrier.
* Return Address: Julbo Returns (RA#123456789) 296 Avenue D Suite 10 Williston, VT 05495.
* Once received at our warehouse, returns can take up to a week to be processed. Once processed you might not see the refund back to the original form of payment for another few business days.
* Items purchased from any other online dealer other than Julbo.com are not eligible for returns.
* Julbo does not offer exchanges. If you are looking to make an exchange for a recent purchase, you can return it and reorder something else at your convenience.
* If you have any questions please email us at info@julbousa.com or chat our Customer Service team by clicking the blue chat bubble in the bottom right of your screen.
