Because all Julbo prescription eyewear is custom-built using your prescription details and selected frame, prescription eyewear is not eligible for returns.

Refunds are not guaranteed for prescription eyewear. In certain cases, if an issue cannot be resolved within warranty guidelines, a refund may be offered at Julbo’s discretion.

No. Once a prescription order has been submitted, it enters our production queue and cannot be edited, modified, or canceled. We strongly recommend carefully reviewing your prescription values, frame selection, and lens choice before submitting your order.

Your satisfaction is important to us. If you experience an issue with your prescription eyewear, our team will review the concern and work with you to determine the best possible solution. Please reach out to us at info@julbousa.com for any questions or concerns.

Depending on the situation, solutions may include a warranty repair or replacement, a lens remake due to a verified manufacturing issue, or an alternative solution when appropriate.

Prescription remakes are considered when there is a verified manufacturing defect related to lens fabrication or installation performed by our Rx Lab. Preference changes or prescription changes unrelated to a manufacturing defect are not eligible for remakes.

Yes. All Julbo lenses provide 100% protection from UV A, B and C rays. 

The warranty does not cover normal wear and tear, accidental damage, misuse, improper care, scratches, impact damage, damage occurring after delivery, or prescription changes unrelated to a manufacturing defect. You can check out our full Rx Warranty Policy here:

No. Scratches and impact damage are considered normal wear or accidental damage and are not covered under the prescription lens warranty.

If your eyewear is still wearable, we offer spare parts such as temples, frame fronts, and side shields to help extend the life of your Julbos. Spare lenses sold through our spare parts program are not prescription lenses.

Replacement frames and spare parts are subject to availability. Once a model or color is discontinued, availability cannot be guaranteed.

If you’re experiencing an issue with your prescription eyewear, please contact us at info@julbousa.com or submit a warranty claim through our warranty form. Our team will be happy to review your concern and guide you through next steps.

Warranty determinations are made at the sole discretion of Julbo and its prescription lab, in accordance with our policy guidelines.

Once your prescription order is submitted, the typical turnaround time is about 5–8 weeks. This timeframe includes production at the lab in France, international shipping to the U.S., and final quality inspection before shipment. After the order reaches the U.S. warehouse, it is shipped to you via FedEx with 3-day delivery. You’ll receive tracking information once your order ships from our warehouse.

Although Julbo lenses are scratch-resistant, they are not scratch-proof. Therefore scratched lenses are considered wear and tear and are not covered under Julbo's lifetime warranty. 

We do carry replacement lenses for most styles, which are available for purchase here. 

Please visit our Lifetime Warranty Page to find out more information on our warranty policy. To start a warranty claim, please fill out the Warranty Form. Once your claim is submitted, we will do our best to reach out within 48-72 hours, but it may take up to a week if we are in a busy period. We are a small team and appreciate your patience. 

Please note: If you opt to make the repair at home, Julbo is not responsible for any damage caused during the repair.

Turnaround time is generally between 2-4 weeks. We work diligently to return your sunglasses as fast as we can, but during busy periods it will take longer. We are a small team and appreciate your patience. 

Yes! If you feel like you are not up to the task, you can send your sunglasses, goggles or helmet to us for repair. 

To initiate the repair process, please fill out the form here.

That is up to you! Most repairs can be made at home. Generally, the only tool you need is an eyeglass-sized screwdriver. 

If you are not confident in making the repairs yourself, we recommend sending in the item. Any additional damage caused by an at-home repair will be the responsibility of the customer.

The cost of the repair is determined by the cost of the part(s). There is no additional cost for an in-house repair.

Please note: We do not issue return labels for items coming in for repair. We will ship your item back to you at no cost.

JulboRx supports a wide range of prescriptions. That said, not every prescription will work in every frame or lens design. Eligibility depends on factors like your prescription values, monocular PD, lens choice, and frame geometry. If something isn’t compatible, our team will reach out to help guide you to the best option.

Unfortunately, prism values are unable to be accommodated by our lab. That being said, sometimes optometrists let their customers know that they can omit the Prism value and then, we can use this at our Rx lab. If this is of interest, I recommend calling your optometrist to see if this is something that will work for you.

Small variations in PD or MPD are usually within acceptable tolerances and don’t typically affect performance. If a verified manufacturing issue related to alignment does occur, we’ll review the order and determine the best solution under our satisfaction or warranty guidelines.

No. We are unable to process your order if your prescription is not provided at checkout.

Some frames, particularly highly curved or shield-style designs, have optical limitations that may not support certain prescriptions. These restrictions help ensure proper vision, comfort, and performance.

No, we cannot craft prescription lenses using an expired prescription. There are laws and regulations in place that prevent this. However, it is for your best interest! Using the most current prescription will ensure you get the best experience from your new prescription sunglasses. We know, your prescription may have not changed in 20 years, but eye exams are important to check the overall health of your eye. If your prescription does not have a written expiration date, it will be assumed to expire 1 year after exam date.

Lens thickness depends on prescription strength, frame size, and lens design. Higher prescriptions may result in thicker lenses, but materials and frame selection are optimized to minimize thickness whenever possible.

MPD determines where the optical center of each lens needs to sit. In wrap and shield frames, space is limited, making MPD especially important for proper alignment and visual clarity.

If we find that your prescription isn’t compatible with your chosen frame, feel free to reach out to our team and they can direct you to an alternative model that will work for you.

Your sunglasses will be built by our highly trained technicians at our state of the art facility in France. We know our products better than anyone & build thousands of Rx sunglasses every year.

Every prescription order goes through multiple quality checks to confirm prescription accuracy, lens installation, optical alignment, and overall finish before shipping.

If a verified manufacturing defect is found, we’ll review the issue and offer an appropriate solution, such as a remake or replacement, under our prescription warranty or satisfaction guidelines.

No. Our system is set up for manual entry of prescriptions to ensure prescription values are accurate.

No. We are unable to edit orders after they have been placed. Once the order is submitted, the order is already in queue at our lab. At that stage, we are unable to edit frame choice or prescription values.

We recommend checking with your insurance provider to see what is covered under your insurance plan. Most customers are able to submit reimbursements with their provider after purchase. We do not bill your insurance directly, but are happy to provide any necessary receipts for your reimbursement.

We offer pro deals on RX orders for qualified individuals. Please email info@julbousa.com with your credentials for consideration. Please note: Outdoor Pro Link and Expert Voice access do not guarantee pro deals on RX products.

JulboRx.com is operated out of the Julbo USA offices and serves USA customers only. If you are elsewhere, please contact Julbo in your region.

All Julbo Rx lenses must be fitted into a new frame at our Lab in Jura, France and thus, we do not sell spare prescription lenses to put into a preexisting pair of Julbos. A big part of the process is ensuring a precise fit of the lens into the frame. However, there is no cost associated with the new frame!

The following frames are not available directly from our lab: Sherpa, Cham, Vermont Classic, Legacy, Stowe and Tahoe. If you are interested in having a prescription lens built into one of these frames, check out opticus.com or sportrx.com. They will not be Julbo lenses, but will be comparable!

Yes, Julbo creates unifocal (single-vision) as well as progressive prescription lenses.

To ensure the best possible performance, our lab custom-adapts every prescription to work with your selected Julbo’s high-performance lens. Because many Julbo sunglasses feature a curved lens design, your original prescription must be adjusted to account for the lens curvature. This helps ensure clear, accurate vision when you wear your sunglasses.

We’re here to help! Prescriptions are generally written as a grid- the top row for your right eye, and the bottom row for your left eye. You may see this abbreviated to R or OD (oculus dexter) for the right eye, and L or OS (oculus sinister) for the left eye.

Your prescription will have three or four columns. First column is SPH, or sphere. This indicates the strength of your prescription lens. If this column contains plano, PL, 0, or is blank, then there is no applicable value. You will see a “0” on our order confirmation. The second column is CYL, or cylinder, which indicates the power needed to correct your astigmatism (if applicable). If you see a DS, SPH, or 0 in this column, then there is no applicable value, and you will see a “0” on our order confirmation. The third column is axis (AXS), which indicates the angle your astigmatism is present at. If you do not have an astigmatism and the CYL column is blank or 0, you will not have an axis value for your prescription. The fourth column is the “ADD” column, which represents the magnification power if you have a multifocal prescription. If you order a single vision lens, we will omit the ADD value.

Monocular pupillary distance measures from the midline of your face, out to each pupil. This is a per-eye measurement, so there will be a right and a left eye value. Please note, this is different from the pupillary distance (PD), which measures from pupil to pupil. MPD helps account for any asymmetries. It is possible your MPD will be equal to your PD divided in two, but more often than not your right and left MPD values will be different.

Because each pair of prescription sunglasses is custom made, we cannot offer refunds or remakes if you are not happy with your frame choice.

Once an order is placed, it takes between 5-8 weeks before it lands on your doorstep. Once we receive your Rx sunglasses from France, they will be shipped to you with FedEx three-day shipping. At this point you will receive an email with tracking. If you'd like an update in the interim, please email us at info@julbousa.com, or send us a chat below.

We are no longer able to offer frame trials. We understand that trying on frames before purchasing can be important, and we apologize for any inconvenience this change may cause. We recommend visiting a local dealer using our store locator here: https://julbo.us/pages/store-locator. If you have a nearby REI, they typically carry the widest selection of frames to try on in person.

If visiting a dealer isn’t an option, you are welcome to place an order directly through our website and process our return. You can find our non-Rx return policy linked here. 

Additionally, you can email our customer service team at info@julbousa.com to  let us know what activities you participate in, along with any frames or lenses you’re considering, our customer service team would be happy to help narrow down the best options for your needs.