Prescription Eyewear Warranty & Satisfaction Policy
At Julbo, we stand behind the quality, performance, and craftsmanship of our prescription eyewear.
Custom Prescription Orders & Returns
All Julbo prescription eyewear is custom-made by our state of the art RX Lab and each order is made to order based on the prescription information and frame selection you provide. Because each order is personalized and created specifically for you:
Returns are not accepted for prescription eyewear
Refunds are not guaranteed and are reviewed on a case-by-case basis
Prescription details must be confirmed prior to order submission and no order edits can be made once your order has been submitted
Once production begins, orders cannot be modified or canceled.
100% Satisfaction Guarantee
Your satisfaction matters to us. If you experience an issue with your prescription eyewear, our team will work with you to evaluate the concern and determine the most appropriate resolution.
Depending on the situation, resolutions may include:
Warranty repair or replacement
Prescription remake due to a verified manufacturing issue
Alternative solutions when applicable
If we are unable to resolve the issue within warranty guidelines, a refund may be offered at our discretion. This does not apply to general preference changes of lens or frame once a custom order has been completed. If you are experiencing a satisfaction issue with your order, please contact info@julbousa.com.
Prescription Lens Warranty – 2 Years
All prescription lenses produced by our lab are covered by a 2-year warranty against manufacturing defects.
This warranty covers:
Manufacturing defects in prescription lenses
Issues related to lens fabrication or installation performed by our lab
This warranty does not cover:
Normal wear and tear
Accidental damage, misuse, or improper care
Scratches, impact damage, or damage occurring after delivery
Prescription changes or dissatisfaction unrelated to a manufacturing defect
If your sunglasses are still fully wearable, we’d rather keep them out of a landfill. The good news is, we have spare parts in stock to keep your prescription eyewear going! Click here to check out our spare parts if you want to freshen up your pair. Additionally, if a non-warranty issue has occurred, please contact us at info@julbousa.com and our team will do our best to help.
Please note that prescription orders are built using in-stock frame colors available on our website at the time of purchase. Replacement frames or spare parts are subject to availability. We make every effort to support warranty claims when parts are available; however, availability cannot be guaranteed once a model or color is discontinued. Please note that lenses on the spare part page are not prescription.
Our Commitment
We are committed to producing high-quality prescription eyewear as well as providing excellent customer service. While our policies define warranty coverage and limitations, our team will always work in good faith to review concerns and provide appropriate solutions within these guidelines.
If you have questions about prescription requirements, frame compatibility, or warranty coverage prior to ordering, we encourage you to contact us at info@julbousa.com and our team will be excited to help!
Policies are subject to change without notice. Warranty determinations are made at the sole discretion of Julbo and its prescription lab.
RX Warranty & Returns Support
We’re here to help — complete the form below and we’ll assist with your RX warranty or return request.
FAQs
Can I return my Julbo prescription eyewear?
Because all Julbo prescription eyewear is custom-built using your prescription details and selected frame, prescription eyewear is not eligible for returns.
Are refunds available for prescription eyewear?
Refunds are not guaranteed for prescription eyewear. In certain cases, if an issue cannot be resolved within warranty guidelines, a refund may be offered at Julbo’s discretion.
Can I cancel or edit my prescription order after placing it?
No. Once a prescription order has been submitted, it enters our production queue and cannot be edited, modified, or canceled. We strongly recommend carefully reviewing your prescription values, frame selection, and lens choice before submitting your order.
What if something doesn’t feel right with my prescription eyewear?
Your satisfaction is important to us. If you experience an issue with your prescription eyewear, our team will review the concern and work with you to determine the best possible solution. Please reach out to us at info@julbousa.com for any questions or concerns.
What solutions are available if there is an issue with my order?
Depending on the situation, solutions may include a warranty repair or replacement, a lens remake due to a verified manufacturing issue, or an alternative solution when appropriate.
What qualifies for a prescription remake?
Prescription remakes are considered when there is a verified manufacturing defect related to lens fabrication or installation performed by our Rx Lab. Preference changes or prescription changes unrelated to a manufacturing defect are not eligible for remakes.
What is covered under the JulboRx prescription lens warranty?
All prescription products produced by our Rx Lab are covered by a 2-year warranty against manufacturing defects. This includes defects related to lens fabrication or installation performed by our lab.
What is not covered under the prescription lens warranty?
The warranty does not cover normal wear and tear, accidental damage, misuse, improper care, scratches, impact damage, damage occurring after delivery, or prescription changes unrelated to a manufacturing defect.
Are scratched lenses covered under warranty?
No. Scratches and impact damage are considered normal wear or accidental damage and are not covered under the prescription lens warranty.
What if my issue is not covered under warranty?
If your eyewear is still wearable, we offer spare parts such as temples, frame fronts, and side shields to help extend the life of your Julbos. Spare lenses sold through our spare parts program are not prescription lenses.
What happens if my frame or color is discontinued?
Replacement frames and spare parts are subject to availability. Once a model or color is discontinued, availability cannot be guaranteed.
How do I submit a warranty or satisfaction claim?
If you’re experiencing an issue with your prescription eyewear, please contact us at info@julbousa.com. Our team will be happy to review your concern and guide you through next steps.
Who determines warranty eligibility?
Warranty determinations are made at the sole discretion of Julbo and its prescription lab, in accordance with our policy guidelines.