Privacy Policy
This Privacy Policy describes how Julbo, Inc. (“Julbo,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit or make a purchase from julbousa.com or otherwise interact with our online services (collectively, the “Site”). Julbo, Inc. is based in Vermont and conducts business solely within the United States. This policy applies only to customers and visitors within the United States. By using our Site, you agree to the practices described in this Privacy Policy.
1. U.S. MARKET ONLY
Julbo serves customers exclusively within the United States. We do not market to, sell to, or ship products to individuals residing outside the United States. Our Site is not intended for use by individuals located outside the United States, and international data protection laws (including GDPR) do not apply to our operations.
2. INFORMATION WE COLLECT
We collect information to operate our business, process orders, improve our services, and maintain a secure and functional ecommerce experience.
A. Information You Provide Directly
This includes information you voluntarily submit when:
- Making a purchase
- Creating an account
- Signing up for email communications
- Completing forms on the Site
- Contacting customer service
- Participating in promotions or surveys
This information may include:
- Name
- Billing and shipping address
- Email address
- Phone number
- Account login credentials
- Order history and preferences
- Any information you provide when contacting support
B. Payment Information
Our ecommerce store is hosted on Shopify Inc., which provides the online platform that enables us to sell our products. Payments are processed through CyberSource or other secure, PCI-compliant payment processors. Julbo does not store, process, or transmit complete credit card numbers or payment card data. All sensitive payment information is handled directly by our third-party payment partners.
C. Information Collected Automatically
When you browse the Site, certain information is automatically collected, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages viewed and time spent on the Site
- Referring website, search terms, and interactions
- Clicks, scrolls, navigation patterns, and technical performance data
This information helps us optimize the Site, diagnose issues, prevent fraud, and improve the user experience.
Categories of Personal Information (California & U.S. State Privacy Laws)
Under applicable state privacy laws, we may collect the following categories of personal information:
- Identifiers: Name, email address, phone number, IP address, billing/shipping address.
- Commercial Information: Purchase history, order details, account information.
- Internet or Network Activity: Browsing behavior, device information, pages viewed, session data.
- Inferences: Preferences or interests derived from interactions with our Site.
- Sensitive Personal Information: We do not intentionally collect sensitive personal information as defined under CPRA.
3. COOKIES AND TRACKING TECHNOLOGIES
We use cookies, pixel tags, and other tracking technologies for:
- Essential site functionality (cart, checkout, login)
- Analytics and performance measurement
- Personalization
- Advertising and marketing
- Fraud detection and security
Most browsers allow you to block or delete cookies. However, blocking essential cookies may prevent certain features from functioning, including checkout and account login. We do not respond to Do Not Track (DNT) signals.
4. ANALYTICS, ADVERTISING, AND SESSION REPLAY TOOLS
Julbo partners with third-party technology providers, including:
Microsoft Clarity
- Captures behavioral metrics
- Provides heatmaps and session replay
- Records anonymized interactions (clicks, scrolls, mouse movement)
- Helps us understand site usability and improve customer experience
Microsoft Advertising
- Helps measure ad performance
- Provides insights for targeted advertising
- Uses first- and third-party cookies and tracking technologies
These tools may collect:
- Device information
- Browsing patterns
- Interaction details
- General location based on IP address
- Performance data
We may share information with advertising partners for cross-context behavioral advertising (“targeted advertising”). You may opt out by contacting privacy@julbousa.com. For more information, please review the Microsoft Privacy Statement.
5. HOW WE USE PERSONAL INFORMATION
We use collected information to:
- Process, fulfill, and track orders
- Provide customer service and respond to inquiries
- Create and manage customer accounts
- Send order updates, marketing emails, and promotional content (only when subscribed)
- Analyze website performance and improve our products and services
- Prevent fraudulent transactions and enhance security
- Customize website content and user experience
- Comply with legal, tax, or regulatory obligations
6. HOW WE SHARE PERSONAL INFORMATION
Julbo does not sell personal information. We may share limited information with trusted service providers who support our business operations. These partners are contractually obligated to protect your data and may use it only as needed to perform their services.
Examples include:
- Shopify (hosting, ecommerce platform)
- CyberSource or other payment processors
- Shipping carriers
- Marketing and email service providers
- Analytics and advertising partners (e.g., Microsoft)
- Fraud detection and security services
- Customer support tools
- IT service providers
We may also share information when required by law, to protect our rights or customers, or to investigate potential fraud.
7. SHOPIFY PLATFORM AND DATA PROCESSING
Our online store is hosted on Shopify Inc. Shopify stores customer data using industry-standard protections and may process information on our behalf. For more information, refer to the Shopify Privacy Policy.
8. YOUR PRIVACY CHOICES AND RIGHTS
Depending on your state of residence, you may have rights related to your personal information, including:
- Access to personal information
- Request deletion
- Request correction
- Opt out of targeted advertising or data sharing
- Request information about data usage
These rights may apply to residents of California, Colorado, Connecticut, Virginia, Utah, and other states with applicable privacy laws.
Submit requests to:
Email: privacy@julbousa.com
Mail: Julbo, Inc., 296 Ave D STE 10, Williston, VT 05495
We may need to verify your identity.
9. DATA SECURITY
We use reasonable safeguards, including:
- HTTPS encryption
- Secure server infrastructure
- Shopify security controls
- PCI-compliant payment processing
- Fraud detection systems
No method of transmission or storage is 100% secure. You use the Site at your own risk.
10. CHILDREN’S PRIVACY
Our Site is not intended for children under 13. We do not knowingly collect information from children. If discovered, we will delete it promptly.
11. THIRD-PARTY WEBSITES
We are not responsible for the privacy practices or content of third-party websites.
12. POLICY CHANGES
We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.
13. CONTACT US
Email: info@julbousa.com
Mail: Julbo, Inc., 296 Ave D STE 10, Williston VT 05495
END OF POLICY