To initiate the warranty process please fill out the WARRANTY FORM.

Julbo has been manufacturing quality performance eyewear products for over 130 years and we stand behind our products. Julbo will repair or replace, at its sole discretion, all sunglasses and goggles for the original owner against manufacturing defects, for the lifetime of the product. Julbo maintains the sole right to determine what a manufacturing defect or failure is.

If you have any questions please email us at info@julbousa.com or to speak with someone live, start a chat from the bottom right of your screen. 

SCOPE OF WARRANTY:

The warranty will be honored for the lifetime of the product for the original owner. The warranty applies to all types of manufacturing defects in materials and workmanship. 

This warranty only extends to USA customers covering items purchased in the USA from certified Julbo dealers. It does not cover eyewear purchased through our RX Program. The details of our RX Warranty Program can be found HERE. 

ISSUES COVERED UNDER WARRANTY:

• Temple arms failing at the hinge
• Temple arms failing at the bend or rubber deterioration
• Lens delamination or layer separation (not scratched)
• Defective side shields
• Goggle strap failure
• Goggle foam deterioration

ISSUES NOT COVERED:

• Normal wear & tear 
• Sunglasses or goggles that are: 
• Stolen 
• Lost 
• Dropped 
• Crushed 
• Scratched 
• Run over 
• Chewed by human, pet, or wild animal 
• Any other damage that is caused by the consumer.  
• Frames that have been intentionally changed, painted, heat-treated, or altered in any way. 
• Julbo frames installed with non-Julbo custom or prescription lenses  

This warranty only extends to USA customers covering items purchased in the USA from certified Julbo dealers.  The warranty only extends to the original purchaser/owner of the sunglasses. It does not extend to sunglasses that have been acquired via donation.

REPAIRS:

• Replacement parts for our current and most popular models are available for purchase here: https://www.julbo.com/en_us/spare-parts
• To initiate the repair process, please fill out the form below. 
• Julbo will make every effort to repair eyewear per customers’ requests. Requested repairs that are not covered under the Julbo Lifetime Warranty Policy will be performed at the cost of the parts replaced. 
• Repairs take anywhere between 2-6 weeks. For more information go to our FAQs page.

SCRATCHED LENSES:

Scratched lenses are not covered under warranty. We can replace non-prescription Julbo sunglass lenses for you as long as we still have them available. The cost per lens is set below. Please note, below are estimates and real-time rates may vary.

• Spectron lenses: $60-70
• Spectron 3 Polarized lenses: $70
• REACTIV Photochromic lenses: $160-170

To initiate the warranty process please fill out the WARRANTY FORM.

 

START YOUR RETURN HERE

* PLEASE READ THE FOLLOWING*

If you are not completely satisfied with your order from Julbo.com, you may return your order within 30 days of receipt. 

* Julbo's return policy DOES NOT include RX eyewear *

Julbo 90-Day SuperFlow Pro Guarantee: Terms & Conditions

Eligibility:

• The 90-Day No-Fog Guarantee applies exclusively to Julbo ski & snowboard goggles equipped with SuperFlow Pro anti-fog technology and purchased ONLY through the Julbo website (julbo.us)
• The guarantee is valid for 90 days from the date of purchase as indicated on your receipt.

Guarantee Coverage:

• If you are unhappy with your SuperFlow goggles after regular use within the 30-day period, you are eligible for a replacement or a full refund.
• "Normal use" includes typical skiing, snowboarding, and related winter sports activities. Improper use or negligence that leads to fogging or damage is not covered by the guarantee.
• Proper cleaning and storage are required to prevent persistent fogging and damage.

RETURNING YOUR PRODUCT:

* To initiate a return please follow the link at the top of the page and fill out and submit the form.

* A Return Authorization (RA) number is required to process your return.

RETURN DETAILS:

* $10.00 will be deducted from your refund for a return shipping label that we'll issue you.

* Your Julbo Sunglasses and/or goggles must be returned to us in new, unused condition and in the original packaging.

* Once we have your RA set up, we will issue a prepaid return label from FedEx. If you do not see that email within one business day after setting up your RA, make sure to check your spam/junk folder. 

* Return Address: Julbo Returns (RA#123456789) 296 Avenue D Suite 10 Williston, VT 05495.

* Once received at our warehouse, returns can take up to a week to be processed. Once processed you might not see the refund back to the original form of payment for another few business days. 

* Items purchased from any other online dealer other than Julbo.com are not eligible for returns. 

* Julbo does not offer exchanges. If you are looking to make an exchange for a recent purchase, you can return it and reorder something else at your convenience. 

* If you have any questions please email us at info@julbousa.com or chat our Customer Service team by clicking the blue chat bubble in the bottom right of your screen.