Lifetime Warranty
Since 1888, we’ve built gear to keep up with a lifetime of adventure—and we proudly stand behind every pair. Our Lifetime Warranty covers your sunglasses frames for the lifetime of the product and guarantees against all manufacturing defects.
If something that’s our fault goes wrong, we’ll replace the necessary parts (temples, lenses, frames, frame fronts, side shields, nose covers) at no cost. Examples of manufacturer defects include parts that arrive warped or damaged, premature failure, or delamination. We do not cover damage from misuse, abuse, or lost glasses or parts.
Restrictions:
Frames that have been intentionally altered, painted, heat treated, or modified in any way are not covered.
Frames installed with non-Julbo custom or prescription lenses are not covered.
This warranty applies to residents of the United States.
Discontinued Styles: If your model is no longer in production and we don’t have the parts available, we’ll offer a free replacement pair of equal or lesser value.
Upgrades: Want to trade up to a newer style? We can do that too—an upcharge will apply.
REACTIV Lifetime Guarantee (Secondary to Frame Warranty): Julbo REACTIV photochromic lenses are guaranteed to never stop transitioning. If your REACTIV lenses fail to perform, send them back and we’ll replace them—giving you full confidence in your high-performance lenses for any adventure.
Our warranty doesn’t cover accidental damage from everyday mishaps (like getting run over by your car), intentional abuse, or lost sunglasses—but tell us your lost-sunglasses story anyway. If it’s a good one, we’ll do our best to help you out (bonus points for epic adventures!).
Wear and Tear
We don’t replace frames for superficial damage, paint scuffs, or everyday wear and tear. If your sunglasses are still fully wearable, we’d rather keep them out of a landfill—those scratches and scuffs are just the badges of honor from your adventures. Click here to check out our spare parts if you want to freshen up your pair.
But if something breaks because of a manufacturer defect, you’re covered by our Lifetime Warranty.
Julbo reserves the right to determine what qualifies as a warranty claim—but share the story behind the damage and we’ll always do our best to help. A great tale of epic days outside might just tip the scales in your favor.
Lens Replacement
Julbo lenses are engineered to withstand the toughest conditions and perform at the highest level—but even the strongest lenses can show scratches over time from real-world adventures. For this reason, superficial damage to lenses are not covered under our Lifetime Warranty.
We do, however, stand behind our lenses against manufacturing defects, including delamination, coating failure, or lenses coming apart. If you experience one of these issues, submit a claim and we’ll take care of it.
Ready for new lenses? Click here to check out our replacement lens to keep your pair performing at its best.
Warranty Claim
To start your warranty claim, click the link below and follow along with the prompts.
FAQs
What is the return policy?
We offer 30 day returns from the delivery date. Items must be returned in their original condition and within the 30 day return window.
Is there a return fee?
We charge a $10 return shipping fee on all orders. We can waive this fee if the product arrived defective or damaged. If that is the case, please email info@julbousa.com with images of the issue.
Can I cancel or change my order after it is placed?
We are unable to edit orders or cancel your order. Our team works very hard to ship orders as quickly as possible. Once you receive your order, you can process a return for a refund.
Can I change my shipping address or payment method after my order is placed?
We are unable to edit orders or payment methods once an order is placed. Any further questions, please contact our customer service team at info@julbousa.com.
What is the exchange policy?
We do not process exchanges. Since our system is not set up for exchanges, the easiest way to process an exchange is to process a return and place a new order.
Our return policy can be found here on our website. If you'd like to initiate a return, please follow the link and click "START YOUR RETURN HERE".
How long does it take to process a return and receive a refund?
Returns should be processed in about 10 business days. It usually takes about a week to get the item delivered back to our warehouse and our team processes returns throughout the week. Once our team has inspected your item and has fully processed the return, the refund should hit your bank account in 1-3 business days depending on your financial institution.
Can I return my item to a store?
No, please use our return portal on the website to process a return. Local retailers are unable to process a return and refund for orders purchased on our website. If you have bought your item from a local retailer, you should return the item to that store.
How do I request a return label?
After you submit your return through our website, a return shipping label will be generated and sent to your email. If you are unable to find it, please check your spam or junk folder. We can not process returns that are not submitted through our return portal.
Can I include multiple returns in the same package?
Yes, you may. Please reach out to info@julbousa.com with the order numbers and items that you are returning. This way, we can inform our team and facilitate the return process.
Can I return an international order?
We are JulboUSA and we can not accept returns of items purchased from outside the US. We are only able to accept returns from orders placed on Julbo.Us.
Do we offer repairs?
We are not able to perform any repairs. We do have many spare parts available to keep your Julbo’s in good working condition, and in nearly all cases repairs are straightforward and can be done yourself.